Next Steps Australia Limited Privacy Policy

Collection Notice

Next Steps Australia Limited

This Collection Notice sets out the matters described in Australian Privacy Principle (APP) 5.2 (as part of the Privacy Act 1988 (Cth)) as they relate to Next Steps Australia Limited ABN 19 613 371 109 (Next Steps Australia, we, us, our), when we collect personal information about you.

1 Purpose of Collection

We collect your personal information to:

process donations made by you to Next Steps Australia;
invite you to fundraising events held by Next Steps Australia;
contact you about a future donation or support; and
provide you with information about our organisation.

If it is reasonable to expect that we would use or disclose your personal information for purposes which are related to the above primary purposes, we may also use or disclose your personal information to:

assist you with enquiries or complaints;
develop and improve our fundraising activities or events;
promote, advertise and market any of our fundraising initiatives, including to invite you to events or activities hosted by Next Steps Australia;
to comply with our legal obligations; and
inform you of developments at Next Steps Australia and other services that we can provide.

We may use information collected through our website at www.nextstepsaustralia.org.au (Website) for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at our Website.

Direct Marketing

You consent to us using your name and email address for direct marketing purposes. Where possible, we will provide you with a choice to opt-out of any of our marketing communications. We will respect your request to decline to receive these marketing communications.

2 Type of personal information collected and consequences if personal information is not collected

When you make a donation to us, assemble your own Starter Pack, make an enquiry about our programs and/or services (including on our Website), provide us with feedback, asked to be placed on one of our mailing lists, or supply goods or services to Next Steps Australia, we may collect and hold the following personal information about you:

your name;
your contact details, including your email and postal addresses and contact telephone number; and
details of the products or services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries.

For each visitor to our Website, we may also collect the following non-personally identifiable information:

browser type, version and language;
operating system;
pages viewed while browsing the Website; and
page access times and referring website address.

If you do not provide the necessary personal information, we may not be able to process your donation, accept your assembled Starter Pack or provide you with the services or information that you have requested from us.

3 How we collect personal information

In the course of providing you with products and services, Next Steps Australia collects personal information in a variety of ways. Unless it is unreasonable or impracticable to do so, we collect your personal information from you directly, or from the person who is legally responsible for you (i.e., your parent or guardian). In some cases however, we will collect information about you from a third party, including but not limited to our fundraising partners.

At the time of collection, or as soon as practicable after we have collected it, we will take such steps as are reasonable in the circumstances to notify you of the collection and of any matters relevant to the collection, unless it is obvious from the circumstances that you would know or would expect us to have the information.

Next Steps Australia may collect personal information about you when you:

make a financial donation or a donation of goods to Next Steps Australia;
visit our Website;
provide us with feedback;
asked to be placed on one of our mailing lists; and
supply goods or services to Next Steps Australia.

We will take reasonable steps to let you know when we have collected your personal information, unless it is obvious from the circumstances that you would know or would expect us to have the information.

4 Sharing of your personal information

We may disclose your personal information to:

external providers of services that we may use to operate our business and manage our business systems (for example, this may include file storage service providers, database and mailing service providers, marketing service providers; couriers and/or freight service providers, printers, call centres, providers of payment processing and identity verification services and IT technicians who may need access when providing support;
our professional advisors and agents; or
our existing or potential agents, business partners or partners.

We may disclose your personal information to these third parties so that they can assist us with providing the best possible service to you.

If you make a donation to us via our website as a result of being contacted by our fundraising partner in connection with a telephone fundraising appeal, we will generally share your personal information that you submit via the website with our fundraising partner to allow them to reconcile the donation.

Those third parties will be permitted to access only the personal information they need to deliver the service to Next Steps Australia or to you. Next Steps Australia takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We are not likely to disclose information to overseas recipients unless it is with your consent, or the disclosure is required or authorised by law.

The privacy and collection practices of entities to which we disclose personal information are governed by their own privacy policies and collection notices.

We will not otherwise disclose information about you unless you have consented to our disclosing the information about you.

5 Privacy Policy

Next Steps Australia understands that you value your privacy and wish to have your personal information kept secure. For these reasons, we place a high priority on the security of the personal information that we hold. Next Steps Australia has developed a Privacy Policy to inform you of how we manage your personal information and maintain its integrity and security.

Next Steps Australia’s Privacy Policy is available below.

Our Privacy Policy contains information about how you may access the personal information that we hold about you and seek the correction of such information, if you believe it to be incorrect.

The Privacy Policy also contains information about how you may complain about a breach of the APPs and how we will deal with such a complaint.

6 Contact Us

Our contact details in respect of any issues in relation to privacy are:

Email: info@nextstepsaustralia.org.au

Post:

Attn: Privacy Officer

Next Steps Australia

PO Box 211

Toorak VICTORIA 3142

Privacy Policy

Next Steps Australia Limited ABN 19 613 371 109 (Next Steps, we, us, our) respects your privacy and is committed to protecting the personal (including sensitive) information that we collect and hold about you.

We elect to comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). You can find out more information about the Privacy Act and the APPs at the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

We have developed this Privacy Policy to inform you of how we manage your personal information.

By providing personal information to us, you are taken to have read, and consent to the collection, use disclosure and handling of your personal information in accordance with this Privacy Policy.

1 What personal information we collect about you and how we collect it

Personal information has the meaning given to that term in the Privacy Act 1988 (Cth) (Privacy Act) and includes information or an opinion (whether true or not) about an identified individual, or an individual who is reasonably identifiable.

In this Privacy Policy, ‘personal information’ also includes sensitive information, as defined in the Privacy Act.

We aim to collect personal information only if it is reasonably necessary to process a donation you make to us or to provide you with information you have requested from us.
In the course of processing donations received from you, Next Steps collects personal information in a variety of ways. Unless it is unreasonable or impracticable to do so, we collect your personal information from you directly, or from the person who is legally responsible for you (i.e., your parent or guardian). In some cases however, we will collect information about you from a third party.

Next Steps may collect personal information about you when you:

visit our website www.nextstepsaustralia.org.au;www.nextstepsaustralia.org.au; (Website);
make a donation to Next Steps;
asked to be placed on one of our mailing lists; and
supply goods or services to Next Steps.

We may collect and hold the following personal information about you:

your name;
your contact details, including your email and postal addresses and contact telephone number; and
details of the donation you have made to Next Steps.

For each visitor to our Website, we may also collect the following non-personally identifiable information:

browser type, version and language;
operating system;
pages viewed while browsing the Website; or
page access times and referring website address.

2 How We Use Cookies

We may use cookies on some areas of our Website. A cookie is a small file saved on your computer’s hard drive. When you return to our Website, the data saved in the cookie is sent back to the website. We use cookies to gauge visitor traffic, trends and to help us serve you more efficiently if you revisit the Website. The cookies we use in no way give us access to your computer or any information about you, other than the information you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our Website.

3 Purpose of collection

We collect your personal information to:

process donations made by you to Next Steps;
invite you to fundraising events held by Next Steps;
contact you about a future donation or support; and
provide you with information about our organisation.

assist you with enquiries or complaints;
develop and improve our fundraising activities or events;
promote, advertise and market any of our fundraising initiatives, including to invite you to events or activities hosted by Next Steps;
to comply with our legal obligations; and
inform you of developments at Next Steps and other services that we can provide.

We may use information collected through our Website for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at our Website.

Direct Marketing

4 Sharing of your personal information

We may disclose your personal information to:

external providers of services that we may use to operate our business and manage our business systems (for example, this may include file storage service providers, database and mailing service providers, marketing service providers; couriers and/or freight service providers, printers, call centres, providers of payment processing and identity verification services and IT technicians who may need access when providing support;
our professional advisors and agents; or
our existing or potential agents, business partners or partners.

We may disclose your personal information to these third parties so that they can assist us with providing the best possible service to you.

If you make a donation to us via our website as a result of being contacted by our fundraising partner in connection with a telephone fundraising appeal, we will generally share the personal information that you submit via the website with our fundraising partner to allow them to reconcile the donation.

Those third parties will be permitted to access only the personal information they need to deliver the service to Next Steps or to you.

Next Steps takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

We are not likely to disclose information to overseas recipients unless it is with your consent, or the disclosure is required or authorised by law.

The privacy and collection practices of entities to which we disclose personal information are governed by their own privacy policies and collection notices.
We will not otherwise disclose information about you unless you have consented to our disclosing the information about you.

5 Quality of your personal information

We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested and properly update the information to us to keep it true, accurate, current and complete.

If you believe that the information we hold is inaccurate or incomplete, please contact us and we will use all reasonable efforts to correct the information.

If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information claiming that you believe the information is inaccurate, incomplete, out of date.

6 Securing your personal information

We may hold your personal information in electronic or hard copy form. We take reasonable precautions to protect your personal information from misuse, interference and loss, as well as from unauthorised access, modification or disclosure. We use a number of physical, administrative, personnel and technical measures to protect your personal information.

This includes restricting access to personal information (stored both electronically and in paper form) on a need to know basis with appropriate permission controls in place. We also regularly review our technology products and security measures.

We will retain your personal information as required by law, and then take reasonable steps to destroy your personal information when it is no longer needed.

7 Changes to this Privacy Policy

Next Steps reserves the right to make amendments to this Privacy Policy at any time for any reason. We will publish any updated Privacy Policy on our Website.

8 Accessing and correcting your personal information

You have a right to request access to, or the correction of, your personal information that we hold about you, subject to exceptions allowed by law. If you wish to make such a request, your request must be made in writing to the Privacy Officer of Next Steps at info@nextstepsaustralia.org.au.

We will give you access to, or correct, your personal information unless there is a lawful reason for refusing your request for access or correction. If we refuse your request we will give you a written notice explaining our reasons for that refusal and how you may complain about that refusal.

9 Change in control of Next Steps Australia

If we sell or otherwise transfer part or the whole of Next Steps or our business to another organisation (including in the course of a transaction like a sale, merger or acquisition or as part of a dissolution, liquidation, administration, receivership or other form of insolvency), you agree that your personal information that is collected by Next Steps may be disclosed to a third party, prospective buyer, transferee or insolvency practitioner in connection with such transaction and that this is reasonable to enable that party to continue or manage the business.

10 Complaints

If you have a complaint about our collection, use or disclosure of your personal information, or you wish to make a complaint about a breach of the APPs, please contact our Privacy Officer at the details set out below.

In your complaint, please set out the details of your complaint and your contact details. Our Privacy Officer will contact you to acknowledge your request and ask for any other applicable information. Our Privacy Officer will then investigate the issue and advise you in writing of the outcome.

You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.

11 Contacting us

If you have any questions about this Privacy Policy or our privacy practices, would like to make a complaint or request access to or correction of your personal information, please contact us by any of the following means.

Our contact details in respect of any issues in relation to privacy are:

Email: info@nextstepsaustralia.org.au

Post:

Attn: Privacy Officer

Next Steps Australia

PO Box 211

Toorak VICTORIA 3142